Payment Information
What forms of payment do you accept?
Is it safe to use my credit card online?
When do you charge my credit card?
Using Chalk & Ordering Products
How do I find a specific product?
How do I use the shopping bag?
How do I complete the order?
Delivery & Returns
How much do you charge for delivery and handling?
How long does delivery usually take?
Do you ship outside of Australia?
Do you deliver to PO Boxes?
What happens if I am not home to receive my delivery?
What is your policy for returning items?
How do I check the status of my order?
How do I cancel my order?
Frequently Asked Questions
How do I raise funds for my school?
When will my school receive the funds?
Can I add additional items to my existing unshipped order?
My delivery has not arrived within the expected time frame. What happens now?
Will my personal details remain private?
About Chalk
Privacy Information
Chalk Privacy Policy
Transaction Security
Use of Cookies
What are cookies?
Where are my Cookies stored?
How do I manually enable or disable cookies?
Chalk accepts the following major credit cards:
PLEASE NOTE: Chalk credit card purchases will be displayed as parentdirect.com.au on your credit card statement.
Yes, it is extremely safe to use your credit card online. When making a purchase online using your credit card, all of your credit card and personal details are encrypted using SSL (Secure Socket Layer) 128 Bit encryption technology before being sent across the internet to our secure servers.
All online credit card orders are charged upfront at the time the order was made. We do this to validate the order and to ensure that all stock is pre-purchased. Paying upfront also substantially reduces order processing time, and ensures that as a customer, all you need to do is sit back and wait for your delivery to arrive.
You can find a product using the Search facility. Start your search by using the 'Product Search' input box which is located at the top of the screen. Type in the product code or description for the product that you are looking for, and then click on the 'Search' button. The search results will be listed in order by closest match.
TIP: Make sure you check the spelling and punctuation of your search. Also try limiting your search to smaller words or phrases.
You will see the last item that you have selected in your 'Shopping Bag' at the top right of the screen. The complete 'Shopping bag' can be viewed by clicking on 'Checkout' in the 'Shopping Bag'. All items added during your online shopping session are clearly displayed, with the freight charge and total order amount including GST.
Increasing Quantities:
Simply enter a new quantity amount into the input box next to the item you wish to adjust and then click the "Recalculate" button or the blue 'Update Bag' button at the top. Your Shopping Bag will automatically refresh and your order total will be adjusted accordingly.
Removing Items:
You can remove items by clicking on the 'Delete order line' button next to the product you wish to remove.
Proceeding to the Checkout:
If you have finished shopping and are happy with the items and quantities in your shopping bag you can proceed to the checkout simply by clicking 'Continue Checkout'.
Once you have checked the totals in the shopping bag, completing your order is as easy as following
these simple steps:
Select School
Nominate a school/centre for the fundraising voucher. A credit voucher to the value of 20% of your purchase (excluding freight) will be added to your nominated school's account with MTA, Kangaroo or Kesco. Your nominated school can redeem this voucher towards the purchase of valuable educational resources.
Enter your school/centre name or postcode in the search field and click 'Start search'. This will bring up a list of the schools and centres which match your selection. Next check the circle next to the school/centre that you wish to nominate and click the 'Nominate School' button at the bottom right of the window.
Delivery Address
Enter the street address, your name, contact telephone numbers and email address, then click
'Confirm Address'.
Payment
Enter your credit card information and click 'Confirm & Purchase'.
Order Number is assigned
Once an order number is assigned you can view, print or email a receipt for your records.
Flat Fee:
Chalk charges a flat delivery and handling fee of $7.90 per order to anywhere in Australia
We are tracking your parcel:
Did you know that all items are shipped via Star Track Express with parcel tracking features as well as the added security of requiring a signature upon collection of goods? You can be assured that your parcel is in good hands when dealing with Parent Direct!
Deliveries to Queensland take on average: |
3 business days to arrive. |
Deliveries to New South Wales take on average: |
4 business days to arrive. |
Deliveries to Victoria take on average: |
4 business days to arrive. |
Deliveries to ACT take on average: |
4 business days to arrive. |
Deliveries to South Australia take on average: |
5 business days to arrive. |
Deliveries to Tasmania take on average: |
7 business days to arrive. |
Deliveries to Western Australia take on average: |
8 business days to arrive. |
Deliveries to Northern Territory take on average: |
8 business days to arrive. |
These figures are based on delivery times to major capital cities and their greater residential areas. Deliveries outside of these areas can take longer.
Sorry, Chalk does not ship to locations outside of Australia.
Chalk does not deliver to PO Boxes. We use Star Track Express and therefore will require a street address
for delivery.
If you are not home to receive your delivery, a card will be placed in you letter box advising you to the call Star Track Express and arrange a convenient time for your delivery to be made.
Returns Policy:
30 Day Satisfaction Guarantee
Any unused and unopened item can be returned within 30 days for a full refund. Please note that goods must be returned at your own cost under the 30 Day Satisfaction Guarantee.
This does not affect your statutory rights and any faulty goods will be replaced or a full refund given.
All goods are non-returnable unless defective or unopened in their original packaging (please read below for return information).
Defective items:
Defective items must be returned to Chalk within (14) fourteen days of the purchase date to be eligible for replacement. Items will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund will be offered.
How to return your item:
- Call our Parent Direct Customer Service team on: 1800 880 477. A customer service representative will evaluate your return request, record all the necessary product return information and issue you with a Return Authorisation Number. The Customer Service Representative will also advise you where to send your return. NOTE: You must obtain an RA number immediately so as to ensure that you will remain eligible for a replacement or refund.
- Send your item to the return address provided ensuring that your RA number is clearly displayed on outside of the return packaging.
- As soon as the return has been received, a replacement product will be shipped.
IMPORTANT:
- The return must be received by Chalk within (14) fourteen days of the RA number being issued.
- Replacement product will only be shipped after the faulty item has been received by Parent Direct.
- All returns must have an RA number.
- Any item that is returned to Chalk without an RA number will be returned to sender.
- If you feel that your return falls outside of our policy, then you will need to contact us first on 1800 880 477 to confirm if your return can be accepted.
Please call our customer service team on 1800 880 477.
If you wish to cancel an entire order or an individual item from an order that has not yet been dispatched, you will need to contact us. Please call our customer service team on 1800 880 477.
Please Note:
Orders cannot be cancelled once they have been dispatched as they are already on their way to your address!
With every dollar you spend on toys and gifts, we give 20 cents credit to your nominated School or Centre. Simply select who you wish to support when you complete your order.
They can then use this credit to buy Educational Resources from three of Australia’s leading suppliers of teaching resources, Kangaroo Educational Pty Ltd, Modern Teaching Aids Pty Ltd and Kesco Educational Pty Ltd.
Because we supply just about every School and Child Care centre in Australia you can be assured the fundraising credits generated will be put to good use.
Your School or Centre receives credits to spend with any one of Australia's three leading educational
resource suppliers.
Your School/Centres account will be credited within 5 working days of your purchase.
Sorry, but unfortunately additional items cannot be added to an existing unshipped order. Should you wish to purchase additional items, you will need to place a new order for those additional items.
If you feel that your parcel has not arrived within the expected timeframe, please contact our customer service team by emailing enquiries@chalk.com.au or via our customer service hotline on 1800 880 477 and we will investigate further.
All of your credit card and personal details are encrypted using SSL (Secure Socket Layer) 128 Bit encryption technology before being sent across the internet to our transaction servers. Our transaction servers are located in a high security State-of-the-Art data centre which is under constant 24 hour security surveillance.
Chalk includes hundreds of toys from leading brands, many of which have won industry awards from around the world. All the products encourage motivated thoughtful active children.
With a massive selection of the world's finest toys and educational products, express ordering, easy navigation and direct home delivery you can shop online and earn valuable resources for your child’s school or centre.
When you shop online at our secure website, www.chalk.com.au, you’ll find a fantastic selection of the world's finest toys and educational products.
FUNDRAISING
As the country's leading supplier of educational resources, we work closely with your child's school or centre to raise much needed funds. For every dollar you spend online, a 20 percent credit goes to your child’s school or centre. The nominated school or centre can then use this credit to buy educational products from Australia's three leading suppliers of teaching resources.
Privacy Information
Chalk Pty Ltd (Chalk) and its related companies comply with the National Privacy Principles. To that end, we offer this statement to inform our users of how we gather and utilise personal information. Chalk will take all reasonable steps to protect user privacy, consistent with the National Privacy Principles.
Chalk gathers personal information about our users in two different ways:
- You supply it in response to a request from us: - Chalk collects personal information from users when voluntarily submitted by a user, such as participating in a contest. We request that a user be 18 years of age or older before submitting personal information and we ask minors to get permission from their parents or legal guardian before submitting personal information.
- Purchasing products or services: - If you purchase products or services or apply to become a Chalk customer, Chalk requires you to provide certain details so that we can provide you with the product or service. This includes details such as your name and contact information, or in the case of businesses, information about the company, department or association making the purchase.
Chalk and its related companies may use personal information collected online to develop and improve the products, benefits and services we offer to our website users. For example, Chalk may contact users to notify them that they have won a contest or to provide a requested email newsletter.
Chalk may also use its customer database, including information provided by you through this website, to distribute information about other Chalk services and other organisations' services to you. Chalk, or its franchisees, periodically sends new release information, coupon offers and other information. Chalk may also disclose to its business associates certain information for use in marketing goods and services.
The personal information collected from you at this site is or may also be used:
- for credit verification purposes;
- for billing purposes;
- to notify you about other or new services or promotions from time to time;
- to provide customer support;
- to provide you with the products, services or information you have requested.
Aspects of these functions may be outsourced to third parties, who are only authorised by Chalk to use this information for these purposes. Chalk may also disclose personal information to law enforcement agencies, government agencies, courts or external advisors where permitted or required by law.
Chalk's policy is to provide you with the opportunity to limit the use and/or disclosure of your personal information. You may do this when you register via the registration page on this website, or at any time when you receive email communications from us, or at any other time by written notice to Chalk. If at any time you no longer wish to receive email or postal communications from Chalk or from third parties, you can contact Chalk customer service at any time and make an 'opt out' request, as per details at the end of this Statement.
Cookie Technology - Chalk utilises cookie technology to process and identify order data. A cookie is a piece of information that is transferred to a user's hard drive for record-keeping purposes. If users choose to, they have the option to set their browser to refuse cookies.
Each time you visit Chalk's website, anonymous navigation information is collected by our servers. This information includes:
- your server's IP address;
- the date and time of your visit;
- the address of the previous site you visited;
- the website you leave our site to visit;
- the type of browser and operating system you are using;
- the address of the pages you accessed.
This information provides Chalk with statistics about how the website is used and navigated, including the number of hits, the frequency of visits and the duration of visits to each web page on the site. It does not personally identify individual users unless the user has previously elected to identify themselves by submitting personal information.
Information collected on this site may also be combined and de-identified to provide Chalk with anonymous demographic and usage information. Chalk can then use this aggregated information to develop new and/or more appropriate services and products to offer to customers and may also be provided to third parties.
Other than as described above, Chalk will not make an attempt to identify users or their browsing activities. However, in the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our Internet Service Provider's logs.
If you wish to complain about our use of your personal information, please contact:
Chalk Pty Ltd
Attention: Privacy Officer
PO Box 1062
Brookvale NSW 2100
When you look at this website, our Internet Service Provider also makes a record of your visit and logs the following information for statistical purposes:
- your server address;
- your top level domain name (for example .com, .gov, .au, .uk etc);
- the date and time of your visit to the site;
- the previous site you visited;
- the type of browser you are using;
- the pages you accessed and documents downloaded.
Chalk takes the security of our customers' personal details very seriously. We use proven technology and physical security measures to ensure the highest level of data protection.
Any information that you send to us is encoded with Secure Sockets Layer (SSL) encryption technology. In a nutshell, this sophisticated encryption process ensures that prying eyes are unable to decode your personal data when it travels from your computer to ours, and from our computer to the bank's.
TIP:
You can tell if your browser is in secure mode by looking for the padlock icon in the bottom corner of your browser window.
A cookie is a little ID card that is placed on your computer by a web server. It consists of a line in a file that looks a little something like this:
dsid7502bcfdb3702038e6a81788c7c545mywebsite.com.au/041406316802900897078653204829422287
All this gobbledygook just means that the cookie was set by Chalk and can only be read by Chalk.
Once you have received a cookie from our web server, from then on every time you visit Chalk we know that it's you. Actually we don't know that it's 'you', we only recognise your browser. This then enables us to tailor the site to your preferences and remember who you are each time your re-visit the site.
Any more information has to be submitted by you. Anything you don't tell us, we don't know. Anything you don't want to tell us, we won't know. Any information you do submit, is stored in our database against your cookie here on Chalk secure servers.
Internet Explorer 5.0 and above users usually have their cookies stored in a directory rather than a file.
The default location is: c:\windows\cookies
If you are using Netscape then they are usually in a file called 'cookies' which normally resides at:
c:\netscape\users\default
Default may not be your name though. It may be Gary or Claire or Frankenstein instead. Default, as the name suggests is merely the default. If you look in this file you may find cookies from all sorts of weird and wonderful sites that you've visited. UNIX/Linux users will probably find this file in the .Netscape directory.
In Internet Explorer 5 and above:
1. Select 'Tools' from the top of your browser and then 'Internet Options'.
2. A pop up box will appear. At the top of this box are several tabs. Choose the 'Security' tab.
3. The page you have now is all about various security options. It is probably set at security level 'Medium'.
4. Click on the 'Custom Level' button.
5. A list of options, 'ActiveX', 'Cookies' etc is displayed.
6. Find the 'Cookies' section. You will have three choices. 'Disable', 'Enable' or 'Prompt' (which will ask you each time whether you want to accept a cookie or not).
7. Make your selection and click on 'OK'.
In Internet Explorer 3 or 4:
1. Select 'View' and then 'Internet Options'.
2. A window will pop up with several tabs. Select the 'Advanced' tab.
3. A list of options is displayed.
4. From the list there is an option to 'Accept All Cookies'.
In Netscape:
1. Select 'Edit' from the top of your browser and then from the resultant list: choose 'Preferences'.
2. A little box should pop up. Over at the left hand side of this box is a list of categories. One of these is called 'advanced'. Click on this so that it becomes highlighted.
3. The right hand side of the box should change and at the bottom of the page is a section on cookies.
4. You should check the 'Accept all cookies' option. You can also choose to be prompted to accept each cookie.
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